{"id":1306,"date":"2025-10-01T22:30:19","date_gmt":"2025-10-01T22:30:19","guid":{"rendered":"https:\/\/casaluminahotel.com\/?page_id=1306"},"modified":"2025-10-06T19:51:33","modified_gmt":"2025-10-06T19:51:33","slug":"terminos-y-politicas","status":"publish","type":"page","link":"https:\/\/casaluminahotel.com\/en\/terminos-y-politicas\/","title":{"rendered":""},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1306\" class=\"elementor elementor-1306\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-48aeac79 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"48aeac79\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-193fd34f\" data-id=\"193fd34f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-241f0eec elementor-widget elementor-widget-text-editor\" data-id=\"241f0eec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c835ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c835ce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8c4ea54\" data-id=\"8c4ea54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-446062a elementor-widget elementor-widget-html\" data-id=\"446062a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"es\"> <!-- Al cambiar a ingl\u00e9s, esto debe pasar a lang=\"en\" -->\r\n<head>\r\n  <meta charset=\"utf-8\" \/>\r\n  <meta name=\"viewport\" content=\"width=device-width,initial-scale=1\" \/>\r\n  <style>\r\n    \/* Muestra\/oculta por idioma de la p\u00e1gina *\/\r\n    html:lang(es) [lang=\"en\"] { display: none !important; }\r\n    html:lang(en) [lang=\"es\"] { display: none !important; }\r\n\r\n    \/* Estilos b\u00e1sicos opcionales *\/\r\n    .politicas { max-width: 920px; margin: 24px auto; padding: 16px; line-height: 1.6; }\r\n    .politicas h2 { margin: 0 0 16px; }\r\n    .politicas h3 { margin: 20px 0 8px; }\r\n    .politicas ul { margin: 8px 0 16px 20px; }\r\n  <\/style>\r\n<\/head>\r\n<body>\r\n\r\n  <!-- VERSI\u00d3N EN ESPA\u00d1OL -->\r\n  <section class=\"politicas\" lang=\"es\">\r\n    <h2>POL\u00cdTICAS GENERALES \u2013 CASA L\u00daMINA HOTEL BOUTIQUE Y SPA<\/h2>\r\n\r\n    <h3>1. Check-in y check-out<\/h3>\r\n    <p>El horario de <strong>check-in<\/strong> es a partir de las <strong>3:00 p.m.<\/strong><\/p>\r\n    <p>El <strong>check-out<\/strong> debe realizarse antes de las <strong>11:30 a.m.<\/strong><\/p>\r\n    <p>Los hu\u00e9spedes pueden solicitar <em>early check-in<\/em> o <em>late check-out<\/em>, siempre sujetos a disponibilidad y con costo adicional fijo, independientemente de la cantidad de horas utilizadas:<\/p>\r\n    <ul>\r\n      <li>Early check-in desde las 12:00 m. \u2192 <strong>$20 + impuestos<\/strong><\/li>\r\n      <li>Early check-in en la ma\u00f1ana (antes de las 12:00 m.) \u2192 <strong>$40 + impuestos<\/strong><\/li>\r\n      <li>Late check-out hasta la 1:30 p.m. \u2192 <strong>$20 + impuestos<\/strong><\/li>\r\n    <\/ul>\r\n    <p>Recepci\u00f3n est\u00e1 abierta de <strong>9:00 a.m. a 5:00 p.m.<\/strong>, sin embargo, fuera de este horario siempre contamos con staff para recibirlos en cualquier momento y apoyarles en cualquier necesidad que tengan.<\/p>\r\n\r\n    <h3>2. \u00c1reas comunes, spa y servicios.<\/h3>\r\n    <p>Los hu\u00e9spedes tienen acceso a la <strong>zona lounge<\/strong>, <strong>terraza de desayuno<\/strong> y <strong>jard\u00edn<\/strong>, en horario de 7:30 a.m. a 8:00 p.m.<\/p>\r\n    <p>Actualmente el <strong>spa<\/strong> est\u00e1 en proceso de apertura.<\/p>\r\n    <p>Para nuestros hu\u00e9spedes, ofrecemos el uso gratuito de la <strong>piscina de hidromasaje<\/strong> (de 9:00 a.m. a 5:00 p.m.), la cual se reserva por cupos y debe solicitarse en recepci\u00f3n.<\/p>\r\n    <p>El <strong>desayuno continental<\/strong> est\u00e1 incluido en la tarifa.<\/p>\r\n\r\n    <h3>3. Pol\u00edticas de reserva y cancelaci\u00f3n<\/h3>\r\n    <p>Las reservas pueden cancelarse sin cargo hasta <strong>3 d\u00edas antes del check-in<\/strong>. Posterior a ese tiempo, se hace el cargo de la primera noche m\u00e1s impuestos.<\/p>\r\n    <p>Se aceptan reservas directas y a trav\u00e9s de plataformas digitales.<\/p>\r\n    <p>El pago de la estad\u00eda se realiza al momento del check-in, por medio de <strong>tarjetas de cr\u00e9dito y d\u00e9bito<\/strong>.<\/p>\r\n    <p>El consumo de minibar y otros servicios como transporte se carga a la habitaci\u00f3n y se paga al final de la estad\u00eda.<\/p>\r\n    <p>En reservas de varias habitaciones o estad\u00edas largas, se solicita un <strong>anticipo del 50%<\/strong>.<\/p>\r\n\r\n    <h3>4. Visitas y ocupaci\u00f3n<\/h3>\r\n    <p>El \u00e1rea de habitaciones est\u00e1 totalmente reservada para hu\u00e9spedes y acompa\u00f1antes registrados en el check in. Los hu\u00e9spedes pueden recibir personas en las \u00e1reas comunes, siempre que respeten las reglas de convivencia.<\/p>\r\n    <p>En cumplimiento con nuestras pol\u00edticas de seguridad, las personas que ingresen al \u00e1rea de habitaciones por visitas nocturnas o estad\u00eda temporal deber\u00e1n pagar <strong>$50 + impuestos<\/strong> y presentar documento de identidad.<\/p>\r\n    <p>Las tarifas brindadas son en base a una ocupaci\u00f3n de 2 personas. Cada persona adicional tiene un costo de <strong>USD $20 + impuestos<\/strong>.<\/p>\r\n    <p><strong>Ocupaci\u00f3n m\u00e1xima de las habitaciones:<\/strong><\/p>\r\n    <ul>\r\n      <li>Junior, Master, Superior y Comfort: hasta 2 adultos.<\/li>\r\n      <li>Standard: hasta 4 adultos.<\/li>\r\n    <\/ul>\r\n\r\n    <h3>5. Ni\u00f1os, mascotas y accesibilidad<\/h3>\r\n    <p>Se aceptan ni\u00f1os de cualquier edad, bajo la supervisi\u00f3n y responsabilidad de los padres. No se cuenta con cunas para beb\u00e9s.<\/p>\r\n    <p>No se permiten mascotas.<\/p>\r\n    <p>Por la estructura original del hotel, no contamos con accesibilidad para personas con movilidad reducida (hay gradas para acceder a las habitaciones).<\/p>\r\n\r\n    <h3>6. Normas de convivencia<\/h3>\r\n    <p>No est\u00e1 permitido fumar en ninguna \u00e1rea del hotel, en cumplimiento con la ley salvadore\u00f1a.<\/p>\r\n    <p>Se solicita mantener el volumen bajo en todo momento, especialmente dentro de las habitaciones, para preservar la tranquilidad y el descanso de todos.<\/p>\r\n    <p>Actitudes violentas hacia otros hu\u00e9spedes o personal, volumen excesivo o comportamientos indecentes podr\u00e1n resultar en la cancelaci\u00f3n inmediata de la estad\u00eda con cargo de la reserva completa.<\/p>\r\n\r\n    <h3>7. Seguridad y responsabilidad<\/h3>\r\n    <p>No contamos con caja fuerte en las habitaciones ni en recepci\u00f3n.<\/p>\r\n    <p>Cualquier da\u00f1o, total o parcial, intencional o accidental, a elementos del hotel, resultar\u00e1 en cargo adicional a su cuenta, proporcional al da\u00f1o realizado.<\/p>\r\n    <p>Contamos con c\u00e1maras de seguridad en las \u00e1reas comunes.<\/p>\r\n\r\n    <h3>8. Limpieza y servicios<\/h3>\r\n    <p>Se ofrece <strong>limpieza diaria bajo solicitud del hu\u00e9sped<\/strong>.<\/p>\r\n    <p>El cambio de s\u00e1banas y toallas se realiza \u00fanicamente a solicitud.<\/p>\r\n    <p>Despu\u00e9s de las 4:00 p.m. no es posible realizar limpiezas completas; solo limpiezas puntuales en casos necesarios.<\/p>\r\n\r\n    <h3>9. M\u00e9todos de pago<\/h3>\r\n    <p>Las reservas pueden pagarse con <strong>tarjeta de cr\u00e9dito\/d\u00e9bito<\/strong> o <strong>transferencia bancaria local<\/strong>, la cual deber\u00e1 reflejarse como acreditada para poder proceder con el check-in.<\/p>\r\n    <p>Los consumos de minibar dentro del hotel pueden pagarse tambi\u00e9n en <strong>efectivo<\/strong>. Se aceptan billetes de $1, $5, $10 y $20 USD.<\/p>\r\n\r\n    <h3>10. Servicios adicionales<\/h3>\r\n    <p>El servicio de <strong>lavander\u00eda<\/strong> tiene costo adicional.<\/p>\r\n    <p>Cuando el <strong>spa<\/strong> est\u00e9 en funcionamiento, su uso ser\u00e1 con cargo adicional.<\/p>\r\n    <p><strong>Plancha + planchador<\/strong> de ropa disponible a solicitud.<\/p>\r\n    <p><strong>Secador de cabello<\/strong> disponible a solicitud.<\/p>\r\n  <\/section>\r\n\r\n  <!-- ENGLISH VERSION -->\r\n  <section class=\"politicas\" lang=\"en\">\r\n    <h2>GENERAL POLICIES \u2013 CASA L\u00daMINA HOTEL BOUTIQUE & SPA<\/h2>\r\n\r\n    <h3>1. Check-in & Check-out<\/h3>\r\n    <p><strong>Check-in<\/strong> starts at <strong>3:00 p.m.<\/strong><\/p>\r\n    <p><strong>Check-out<\/strong> is before <strong>11:30 a.m.<\/strong><\/p>\r\n    <p>Guests may request <em>early check-in<\/em> or <em>late check-out<\/em>, always subject to availability and with a fixed additional fee, regardless of the number of hours used:<\/p>\r\n    <ul>\r\n      <li>Early check-in from 12:00 noon \u2192 <strong>$20 + tax<\/strong><\/li>\r\n      <li>Early check-in in the morning (before 12:00 noon) \u2192 <strong>$40 + tax<\/strong><\/li>\r\n      <li>Late check-out until 1:30 p.m. \u2192 <strong>$20 + tax<\/strong><\/li>\r\n    <\/ul>\r\n    <p>Front desk hours are <strong>9:00 a.m. to 5:00 p.m.<\/strong> However, outside these hours we always have staff available to welcome you and assist with any needs.<\/p>\r\n\r\n    <h3>2. Common Areas, Spa & Services<\/h3>\r\n    <p>Guests have access to the <strong>lounge area<\/strong>, <strong>breakfast terrace<\/strong> and <strong>garden<\/strong> from 7:30 a.m. to 8:00 p.m.<\/p>\r\n    <p>The <strong>spa<\/strong> is currently in the process of opening.<\/p>\r\n    <p>For our guests, we offer complimentary use of the <strong>hydromassage pool<\/strong> (9:00 a.m. to 5:00 p.m.). Access is booked by limited slots and must be requested at reception.<\/p>\r\n    <p><strong>Continental breakfast<\/strong> is included in the rate.<\/p>\r\n\r\n    <h3>3. Reservation & Cancellation Policies<\/h3>\r\n    <p>Reservations can be canceled free of charge up to <strong>3 days before check-in<\/strong>. After that, the first night plus tax will be charged.<\/p>\r\n    <p>We accept direct bookings and through digital platforms.<\/p>\r\n    <p>Payment for the stay is made at check-in by <strong>credit or debit card<\/strong>.<\/p>\r\n    <p>Minibar consumption and other services such as transportation are charged to the room and paid at the end of the stay.<\/p>\r\n    <p>For multiple-room bookings or long stays, a <strong>50% deposit<\/strong> is required.<\/p>\r\n\r\n    <h3>4. Visitors & Occupancy<\/h3>\r\n    <p>The room area is reserved exclusively for registered guests and companions listed at check-in. Guests may meet visitors in common areas, provided they respect house rules.<\/p>\r\n    <p>In compliance with our security policies, individuals entering the room area for night visits or temporary stays must pay <strong>$50 + tax<\/strong> and present a valid ID.<\/p>\r\n    <p>Rates are based on double occupancy. Each additional person has a fee of <strong>USD $20 + tax<\/strong>.<\/p>\r\n    <p><strong>Maximum occupancy per room type:<\/strong><\/p>\r\n    <ul>\r\n      <li>Junior, Master, Superior, and Comfort: up to 2 adults.<\/li>\r\n      <li>Standard: up to 4 adults.<\/li>\r\n    <\/ul>\r\n\r\n    <h3>5. Children, Pets & Accessibility<\/h3>\r\n    <p>Children of any age are welcome under the supervision and responsibility of their parents. Baby cribs are not available.<\/p>\r\n    <p>Pets are not allowed.<\/p>\r\n    <p>Due to the original structure of the hotel, we do not have accessibility for guests with reduced mobility (stairs are required to access rooms).<\/p>\r\n\r\n    <h3>6. House Rules<\/h3>\r\n    <p>Smoking is not permitted in any area of the hotel, in compliance with Salvadoran law.<\/p>\r\n    <p>Please keep noise levels low at all times, especially inside rooms, to ensure everyone\u2019s rest and tranquility.<\/p>\r\n    <p>Violent behavior towards other guests or staff, excessive noise, or indecent conduct may result in immediate termination of the stay with a full reservation charge.<\/p>\r\n\r\n    <h3>7. Safety & Liability<\/h3>\r\n    <p>We do not provide safes in rooms or at reception.<\/p>\r\n    <p>Any damage\u2014total or partial, intentional or accidental\u2014to hotel property will result in an additional charge proportional to the damage.<\/p>\r\n    <p>Security cameras are installed in common areas.<\/p>\r\n\r\n    <h3>8. Housekeeping & Services<\/h3>\r\n    <p><strong>Daily housekeeping is available upon request.<\/strong><\/p>\r\n    <p>Bed linen and towels are changed only upon request.<\/p>\r\n    <p>After 4:00 p.m., full cleaning is not available; only spot cleaning in necessary cases.<\/p>\r\n\r\n    <h3>9. Payment Methods<\/h3>\r\n    <p>Reservations can be paid by <strong>credit\/debit card<\/strong> or <strong>local bank transfer<\/strong> (funds must be credited to proceed with check-in).<\/p>\r\n    <p>Minibar consumption can also be paid in <strong>cash<\/strong>. We accept $1, $5, $10 and $20 USD bills.<\/p>\r\n\r\n    <h3>10. Additional Services<\/h3>\r\n    <p><strong>Laundry service<\/strong> is available at an extra cost.<\/p>\r\n    <p>Once the <strong>spa<\/strong> is operational, its use will have an additional fee.<\/p>\r\n    <p><strong>Iron & ironing board<\/strong> available upon request.<\/p>\r\n    <p><strong>Hair dryer<\/strong> available upon request.<\/p>\r\n  <\/section>\r\n\r\n  <!-- (Opcional) Peque\u00f1o switch de idioma si no usas plugin\/CMS -->\r\n  <!--\r\n  <nav style=\"max-width:920px;margin:0 auto 16px;\">\r\n    <button onclick=\"document.documentElement.lang='es'\">ES<\/button>\r\n    <button onclick=\"document.documentElement.lang='en'\">EN<\/button>\r\n  <\/nav>\r\n  -->\r\n<\/body>\r\n<\/html>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICAS GENERALES \u2013 CASA L\u00daMINA HOTEL BOUTIQUE Y SPA 1. Check-in y check-out El horario de check-in es a partir de las 3:00 p.m. El check-out debe realizarse antes de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","_joinchat":[],"footnotes":""},"class_list":["post-1306","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"trp-custom-language-flag":false,"post-thumbnail":false,"boliin_medium":false,"ba-thumbnail":false,"ba-thumbnail-sq":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"manuelcarcamo.iices@hotmail.com","author_link":"https:\/\/casaluminahotel.com\/en\/author\/manuelcarcamo-iiceshotmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"POL\u00cdTICAS GENERALES \u2013 CASA L\u00daMINA HOTEL BOUTIQUE Y SPA 1. Check-in y check-out El horario de check-in es a partir de las 3:00 p.m. El check-out debe realizarse antes de [&hellip;]","_links":{"self":[{"href":"https:\/\/casaluminahotel.com\/en\/wp-json\/wp\/v2\/pages\/1306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casaluminahotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casaluminahotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casaluminahotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casaluminahotel.com\/en\/wp-json\/wp\/v2\/comments?post=1306"}],"version-history":[{"count":14,"href":"https:\/\/casaluminahotel.com\/en\/wp-json\/wp\/v2\/pages\/1306\/revisions"}],"predecessor-version":[{"id":1450,"href":"https:\/\/casaluminahotel.com\/en\/wp-json\/wp\/v2\/pages\/1306\/revisions\/1450"}],"wp:attachment":[{"href":"https:\/\/casaluminahotel.com\/en\/wp-json\/wp\/v2\/media?parent=1306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}